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Consumer duty

Guiding you through the complexities of regulation, with a clear focus on delivering the four key outcomes the FCA expects from firms.

Consumer Duty and why it matters

The FCA is committed to ensuring that every firm involved in producing or distributing financial products - advisers like you, and providers like us - puts consumer protection first. To set clear expectations, they introduced the Consumer Duty.

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This framework focuses on delivering good outcomes for customers across four key areas: price and value, consumer understanding, products and services, and consumer support.

This section provides oversight and governance summaries outlining our products’ target markets, key features, and associated risks.

These summaries are designed to help you meet your obligations under the Consumer Duty regulations.

 
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Additional resources from the FCA

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We’re here to help, so if you need more information, then simply let us know and we’ll be in touch as soon as we can.

The information on this page is intended for professional advisers only.