Get in touch
Got a question, considering switching to us, or want to know more about AJ Bell Touch? Our team is on hand to help.
General enquires
Our reliable Adviser Support Team are available between 9am and 5pm, Monday to Friday (except bank holidays).
No chat bots, just humans.
For the speediest response, send us an email.
Quick question?
Before contacting our team, take a look at our frequently asked questions first. It may provide the answer you’re looking for.
Contact our dedicated teams
If your question relates to any of the following areas, feel free to contact them directly:
Adviser Servicing
Speak to our team for queries relating to the processing of change of agencies, requests for information, novation agreements, adviser registrations, or moving clients internally within an adviser firm:
Client Services
Speak to our team for queries relating to new business, contributions or ongoing client maintenance:
Contributions
Speak to our team for queries relating to Direct Debits:
New business
Speak to our team for queries relating to ongoing applications:
Transfers
Speak to our Transfers-in Team for queries relating to pending, ongoing or future transfers-in: transfersin@ajbelltouch.co.uk
Withdrawals
Speak to our team for queries relating to withdrawals and funded closure requests for your clients’ accounts:
Need to call us?
You can contact our Adviser Support Team on:
0345 646 1661
Lines are open 9am to 5pm, Monday to Friday, except bank holidays.
Our phone lines are often busy, so for a faster and more efficient response, we recommend contacting us by email whenever possible. Our support Team typically responds within 24 hours.
