AJ Bell Touch closure support
We’ll be closing AJ Bell Touch on 6 July 2026. From here on, we’re no longer accepting new platform applications.
Why we’re making this change
We’ve taken this decision after careful review after listening to feedback from clients and advisers.
Our focus is on continuing to develop AJ Bell Investcentre as our core advised platform — so we can deliver a stronger, more consistent experience over the long term.
This allows us to:
Focus investment where it matters most
Concentrating development on one platform means more regular improvements, stronger performance, and long-term stability.
Act on your feedback
We’ve listened to what advisers value about AJ Bell Touch — including ease of use and efficient, scalable processes — and are bringing these strengths into our core platform, AJ Bell Investcentre, as it continues to evolve.
Support your future needs
A single, well-supported platform puts us in a better position to adapt, improve, and deliver better outcomes for clients over time.
What happens next
We have contacted existing clients and advisers with more detail about what this means and any next steps. In the meantime, you can find further information in the FAQs below or by contacting our Support Team.
Why AJ Bell Investcentre
AJ Bell Investcentre is our core advised platform, designed to support both advisers and their clients with a reliable, easy-to-use service.
✓ Easy to use – Intuitive tools and streamlined processes help reduce administration and make it easier to manage accounts.
✓ Reliable service – High service levels help ensure reliable support when you need it the most.
✓ Low, transparent costs – Competitive pricing means more of your money stays invested.
✓ A trusted, established provider – AJ Bell is a FTSE 250 company, trusted by over 723,000 customers, with a long track record of supporting clients and advisers.
Support and contact
FAQs
You’ll find answers to common questions below, including what this change means for you and your options.
When is the Touch platform closing?
The Touch platform will close on 6 July 2026.
I’m registered with AJ Bell Touch — is there a deadline to submit alternative instructions?
Yes. If you’re registered with AJ Bell Touch, you’ll need to submit alternative instructions by 29 June 2026.
If we don’t receive instructions from you or your adviser by this date, your account will automatically move to AJ Bell Investcentre.
This deadline helps ensure all activity is processed smoothly.
What options are available to me?
Yes. As an existing AJ Bell Touch client, you have a few options available to you depending on your circumstances.
We’ll contact you and your adviser with more detail about the options available and what they mean for you.
If you’d like to discuss these, you can speak to your financial adviser or contact our Support Team, who will be happy to help.
If I move my account to AJ Bell Investcentre, what charges will apply?
Platform charges will be waived for the first six months following migration if you move your account from AJ Bell Touch to AJ Bell Investcentre. All other charges will continue to apply as usual.
If you change your mind during this period, any transfer-out fees will also be waived should you wish to move to another platform.
What can I expect from AJ Bell Investcentre?
AJ Bell Investcentre is one of the industry’s leading platforms, designed to provide a reliable, easy-to-use service for you and your adviser.
You can expect:
- A straightforward experience, with tools and a mobile app designed to make managing your account simple
- Strong service and support when you need it
- A wide range of investment options
- A trusted provider, with an established track record
Why are you making this change so soon after launch?
We’ve reviewed how AJ Bell Touch is being used and listened to feedback.
Based on this, we’ve decided to focus on developing AJ Bell Investcentre as our core advised platform. This allows us to invest in one platform, respond more quickly to feedback, and deliver a more consistent and sustainable service over the long term.
Will this affect your people or service?
Our priority is to continue supporting advisers and clients throughout this transition.
We remain focused on providing a reliable, high-quality service. If you have any questions, your adviser or our Support Team will be able to help.
Still need help?
If you can’t find what you’re looking for, help is at hand.
Before getting in touch with our team, we recommend speaking to a qualified financial adviser in the first instance.
clientservices@ajbelltouch.co.uk
0345 646 1661
Lines are open 9am to 5pm, Monday to Friday, except bank holidays.
